FAQ
Everything you're wondering about Ameni.
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22 answers
About Ameni
What is Ameni?
Ameni is a Greater Sydney fully managed vending operator. We install and manage two formats: Ameni Smart, our AI-powered open-shelf smart coolers, and Ameni Classic, traditional spiral and beverage vending machines. We match the format to the site.
What does Ameni offer?
A fully managed amenity in either format: we deliver, install, curate, restock, clean and service it end-to-end, whether that is an Ameni Smart cooler or an Ameni Classic vending machine. There's nothing for your team to run.
What is an Ameni Smart cooler?
Refrigerated cabinets that use AI, video and payments technology to let users tap, open the door, take any items they want, and close the door to be charged automatically.
What is an Ameni Classic machine?
A robust spiral snack or beverage vending machine, the familiar select-and-dispense format. It is funded, installed, stocked, monitored and serviced by the same Ameni team, with cashless payments and connected monitoring where configured.
Should my site have Smart or Classic?
Ameni Smart usually suits modern offices, gyms, hotels and other higher-engagement indoor spaces, where the open-door experience and the widest range matter. Ameni Classic usually suits factories, warehouses, schools and construction sites, where a compact, hard-wearing, high-throughput format works best. These are guidelines, not rules: we recommend a format after a short walk-through.
Cost & installation
What does it cost?
For qualifying properties, nothing. Ameni covers delivery, installation, stocking and servicing. There is no cost to the building.
Who pays for electricity?
The host site provides a standard power outlet. The fridge uses a small amount of electricity, comparable to a household bar fridge.
How long does it take to install in my property?
Typically two to three weeks from the first walk-through. Delivery and commissioning takes a few hours on the day itself.
Is there a contract or lock-in?
No lock-in for the site. Ameni owns the equipment, and if the amenity isn't working for your property we remove it at no cost to you.
What if the site doesn't qualify?
We tell you within one business day, plainly. There's no cost, no obligation and no follow-up sales pressure.
Who is responsible if the fridge is damaged?
Ameni. The unit is ours, insured by us, and maintained by our team. The site provides space and a power outlet, nothing more.
How much space does it need?
About a metre of floor width with clearance at the front, plus a standard power point. We confirm the exact footprint at the walk-through.
Can I have the screen customised to my property?
Yes, the reader display can be customised to your property with branding and messaging. Talk to us about your requirements.
Products & experience
How does it work?
Tap your card, phone or watch on the reader. The door unlocks. Take any items you want. Close the door, the fridge confirms your selection and charges automatically.
Do you have fresh food?
Yes, fresh food, sandwiches and ready-meals are supported alongside snacks and beverages. The mix is curated to what your users actually want.
Do you offer cold food?
Yes. Ameni Smart is a refrigerated cabinet, so cold food and drinks are standard.
Do you offer specific products I want?
Most likely, our range covers Coca-Cola, Mars, Red Rock Deli, Red Bull, V, Cool Ridge and more. Talk to us about specific brands or dietary preferences for your site.
Are they for homes?
No, Ameni is designed for shared modern properties: apartment buildings, offices, hotels, gyms and similar spaces where multiple people use the amenity.
Who are they for?
Property managers, building owners, office managers and venue operators who want a premium self-service amenity without the cost or admin of running one.
Security & servicing
What if it breaks?
Every amenity is connected to 24/7 remote monitoring, we usually know before you do. Our local Ameni team responds and restores service quickly.
What if someone tries to cheat the video system?
AI recognition combined with weight sensing and payment authorisation before unlock makes tampering impractical. Every transaction is authenticated to a card before the door opens.
Do users need an account to buy something?
No. Users tap a contactless card, Apple Pay or Google Pay, no app, no account, no sign-up.